Principal Customer Success Executive

Job Summary

Driving post-sales success, the full-time Principal Customer Success Executive will lead strategic initiatives within key accounts, ensuring customer satisfaction and value realization while working remotely.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings with customer goals
• Collaborate with Account Executives to execute integrated pre- and post-sales strategies that deliver long-term value
• Proactively identify potential risks and develop strategies to ensure smooth value realization for customers

Required qualifications

• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• BA/BS or equivalent required; Master's degree preferred
• Demonstrated success in managing large-scale strategic accounts and leading high-performing Customer Success teams
• Strong experience building relationships with C-level business leaders in large enterprises
• Expertise in integrating AI into work processes and decision-making