Principal Customer Success Executive

Job Summary

Driving post-sales success, the full-time Principal Customer Success Executive will lead strategic initiatives within key accounts, ensuring customer satisfaction and value realization while working remotely.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings with customer goals
• Collaborate with Account Executives to develop integrated pre- and post-sales strategies that deliver long-term value
• Proactively identify risks and drive value by developing strategies to ensure smooth paths toward customer success

Required qualifications

• Minimum of 12 years in management consulting or leadership roles focused on technology-enabled business transformations
• Experience integrating AI into work processes and decision-making
• Demonstrated success in managing large-scale strategic accounts and leading high-performing teams
• Strong experience building relationships with C-level executives in large enterprises
• BA/BS required; Master's degree preferred