Principal Customer Success Executive

Job Summary

Driving the post-sales lifecycle for a portfolio of named Enterprise and Strategic Telecom & Media accounts, the full-time Principal Customer Success Executive will serve as a trusted advisor to C-level stakeholders, ensuring platform adoption and measurable business value while working remotely.

Key responsibilities

• Own and lead the customer's post-sales journey, aligning ServiceNow capabilities to business outcomes
• Partner with customers to define and execute AI and platform adoption plans, ensuring effective deployment and outcomes
• Proactively identify risk areas and develop mitigation strategies to protect revenue and drive renewal readiness

Required qualifications

• 10+ years in enterprise technology, management consulting, or a senior client-facing role focused on technology-enabled business transformation
• Demonstrated experience with the ServiceNow platform or equivalent enterprise platform
• Proven pre- and post-sales experience with the ability to drive adoption, renewal, and expansion
• Strong executive presence with the ability to engage C-level stakeholders effectively
• Expertise in at least two domains such as IT Strategy, IT Service Management, or AI adoption in enterprise workflows