Principal Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Principal Customer Success Manager will act as an advocate for clients, ensuring they achieve business outcomes and maximize their use of ServiceNow products while working in a flexible or remote environment.

Key responsibilities

• Manage customer engagement and outcomes, ensuring technical health and product updates
• Guide the development of new Success Plays and create success stories with customers
• Mentor junior team members and assist in recruiting efforts

Required qualifications

• 10+ years of related work experience or equivalent
• Experience integrating AI into work processes and decision-making
• Proven ability to run projects independently and creatively
• Strong collaborative skills with a focus on mentoring
• ServiceNow certifications are preferred