Principal Customer Success Manager
Job Summary
A company is looking for a Principal Customer Success Manager.
Key Responsibilities:
- Manage accounts to achieve renewal and expansion revenue targets using consultative techniques
- Build executive-level relationships, assess accounts' organizational landscape, and drive revenue
- Provide updates to customers, execute account reviews, and create customer advocates
Required Qualifications:
- 7+ years of Customer Success experience in B2B SaaS
- Ability to establish and maintain credibility with C-level executive customers
- Comfortable with ambiguity in a rapidly growing SaaS company
- Prior experience in Architecture, Engineering, and/or Construction verticals is a plus
- Prior experience with Customer Success software is a plus
Complete Job Description
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