Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Develop and maintain joint customer success plans and value plans with customers
• Conduct regular customer meetings and manage relationships to ensure customer satisfaction and retention
• Identify revenue opportunities and collaborate with sales and services to promote value-added offerings

Required Qualifications

• Bachelor's Degree plus 7 years of related experience, or equivalent combination of education and experience
• Foundational knowledge of customer success in SaaS, HR tech, or Payroll industries
• Exceptional contract management and negotiation skills
• Ability to build relationships with stakeholders across the business
• Proficiency in using Salesforce CRM or similar tools