Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager, Enterprise.

Key Responsibilities

• Develop trusted advisor relationships with C-suite customers to ensure maximum value from the platform
• Guide customers in creating Success Plans, including regular check-ins and strategic planning sessions
• Engage customers to drive product adoption and mitigate churn through early risk identification and intervention

Required Qualifications

• 8-10+ years of experience in Customer Success or account management with complex SaaS products
• Experience managing an Enterprise book of business with roughly 20 accounts
• Proven ability to establish trusted advisor relationships with customer partners
• Understanding of Jira and Confluence end-user use cases and configuration trade-offs
• Experience with CRM tools such as Gainsight and Salesforce