Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 5-8 large customers, guiding them from adoption to measurable ROI and expansion
• Advise executive stakeholders to align Atlan's adoption with outcomes that drive revenue and efficiency
• Champion Active Metadata and AI-native governance across the modern data ecosystem

Required Qualifications

• 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise accounts
• Strong understanding of the modern data stack ecosystem
• Proven ability to engage and influence senior decision-makers
• Comfortable discussing data architecture, integrations, and workflows
• Demonstrated success driving adoption and measurable business impact within complex environments