Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager to drive long-term customer growth and advocacy within strategic accounts.

Key Responsibilities

• Develop and lead strategic client partnerships to drive transformative outcomes and exceptional experiences
• Quantify, deliver, and communicate ROI for clients throughout their lifecycle
• Act as a trusted advisor on advanced use cases and Customer Success industry best practices

Required Qualifications

• Over 10 years of experience in Customer Success with a focus on managing strategic accounts
• Expert-level knowledge of Customer Success best practices and mentoring capabilities
• Extensive experience with complex, enterprise-level products and technical solutions
• Proven ability to engage with C-level executives and translate priorities into strategic initiatives
• Demonstrated thought leadership in the Customer Success industry