Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Oversee a portfolio of customers to help them achieve business outcomes and foster product adoption
• Guide the development of new Success Plays and ensure customers are technically healthy
• Mentor junior team members and assist in recruiting efforts

Required Qualifications

• 10+ years of related work experience or equivalent work experience
• Experience in integrating AI into work processes and decision-making
• Ability to run projects independently and improve complex issues through analysis
• Proven success in collaborative work environments
• ServiceNow certifications are preferred