Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Own a portfolio of high ARR, multi-region enterprise accounts and manage joint success plans
• Drive adoption of core WorkSpan modules and identify expansion opportunities using AI insights
• Act as a trusted advisor to senior leaders and facilitate strategic discussions on co-sell strategies

Required Qualifications

• 8+ years in Customer Success, Account Management, or Consulting roles in B2B SaaS, with 3+ years managing strategic accounts
• Experience with partner ecosystems and co-sell motions, preferably with AWS, Microsoft, or Google Cloud
• Strong understanding of SaaS revenue metrics and ability to build ROI and business cases
• Comfort discussing integrations, APIs, and CRM architectures, with hands-on experience using AI tools
• Exceptional executive presence with the ability to simplify complexity and drive decisions