Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Become a product expert and manage the full customer lifecycle, from implementation to renewal
• Coordinate and lead internal teams to support customer needs and track success initiatives
• Identify opportunities for account expansion and proactively report key metrics for improvement

Required Qualifications

• 7+ years of experience in customer success management or related fields in the Enterprise space
• Proven ability to learn and communicate technical topics effectively
• Strong ownership and time management skills under pressure
• Ability to influence and negotiate effectively across various management levels
• Experience managing customer expectations and achieving results through indirect reports