Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Become a product expert and master the customer success process
• Own the full customer lifecycle, focusing on implementation, program success, and renewals
• Coordinate and lead internal teams to support customer needs and track success initiatives

Required Qualifications

• 7+ years of experience in customer success management or related fields in the Enterprise space
• Proven ability to work under pressure and meet deadlines
• Strong ownership and management skills, with the ability to influence and negotiate
• Ability to quickly learn and communicate technical topics and products
• Experience with managing customer expectations and relationships across all management levels