Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Become a product expert and manage the full customer lifecycle from implementation to renewal
• Coordinate and lead internal teams to support customer needs and track success initiatives
• Identify opportunities for account growth and proactively report key account metrics

Required Qualifications

• 7+ years of experience in customer success management, technical account management, or related fields
• Ability to learn and communicate technical topics effectively
• Proven track record of consistently performing at a high level
• Strong ownership and time management skills under pressure
• Experience influencing and negotiating with various levels of management