Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Become a product expert and master the customer success process
• Own the full customer lifecycle, ensuring program success and managing renewals
• Coordinate and lead internal teams to support customer needs effectively

Required Qualifications

• 7+ years of experience in customer success management, technical account management, or related fields
• Ability to quickly learn and communicate technical topics and products
• Proven track record of consistent high performance
• Strong ownership and ability to work under pressure to meet deadlines
• Excellent people management skills, including the ability to influence and negotiate