Principal Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager, Tax Tech.

Key Responsibilities

• Serve as the primary relationship and technical owner for assigned enterprise customer accounts
• Proactively identify risks, opportunities, and best practices to drive adoption and retention
• Coordinate cross-functionally to manage the full customer experience and influence product strategy

Required Qualifications

• 10+ years of professional experience, including 8+ years in customer-facing or applications support roles
• 4+ years of project management experience in ERP integrated environments
• Strong working knowledge of ERP platforms such as SAP, Oracle, and Microsoft Dynamics
• Demonstrated expertise in transaction tax systems and automated tax architectures
• Proven ability to manage complex enterprise accounts and multiple stakeholder groups