Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager (Federal).

Key Responsibilities

• Lead complex technical onboarding, deployment, and migration initiatives
• Build and sustain trusted relationships with customer executives and stakeholders
• Drive renewal outcomes through strong technical adoption and value realization

Required Qualifications

• Extensive experience in leading complex post-sales engagements in enterprise SaaS or technology platforms
• Proven track record in managing technically complex onboarding and transformation programs
• Strong security domain knowledge, particularly in cybersecurity or data protection
• Ability to lead cross-functional technical teams and manage high-stakes escalations
• Strong program management skills in high-pressure environments