Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager to manage and grow enterprise relationships across North America.

Key Responsibilities

• Retain customers, secure renewals, and hit retention targets by managing the renewal cycle and addressing risks
• Lead commercial negotiations and drive revenue growth through upselling and expansion opportunities
• Build and maintain senior stakeholder relationships, ensuring consistent delivery on commitments and strategic guidance

Required Qualifications

• 7+ years of Customer Success experience in an enterprise SaaS organization
• Proven track record of managing large, complex accounts with significant ARR
• Executive presence with the ability to engage effectively with senior stakeholders
• Strong commercial acumen and data fluency for navigating account performance
• Organized and accountable with excellent management of a complex book of business