Principal Customer Success Manager

Job Summary

Managing a portfolio of 3-5 large enterprise clients, the remote Principal Customer Success Manager will oversee all post-sale phases of the customer lifecycle, ensuring successful delivery and adoption of Thrive's technology solutions while actively participating in customer retention and growth.

Key responsibilities:

• Own and manage relationships with large enterprise customers throughout the customer lifecycle, utilizing AI tools to identify health signals and expansion opportunities
• Consult with customers to ensure successful adoption of Thrive solutions, helping senior leaders understand the business case for AI-enabled programs
• Collaborate with the sales team to drive renewals and expansions, leveraging AI-generated insights and data to enhance customer engagement

Required qualifications:

• Experience in deploying complex, company-wide client engagements involving AI-powered platforms across multiple countries
• Proven ability to engage effectively with customers at all levels, including strategic discussions about AI adoption and change management
• Track record of managing deal sizes ranging from $500K to $5M with successful long-term client relationships
• Exceptional prioritization and time management skills, enhanced by AI productivity tools
• Demonstrated interest in wellbeing, productivity, and the impact of technology on performance