Principal Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Principal Customer Success Manager will advocate for client success, ensuring optimal product usage and fostering adoption of ServiceNow solutions in a remote work environment.

Key responsibilities

• Manage customer engagement and outcomes to achieve business goals
• Guide the development of new Success Plays and create use case/success stories with customers
• Mentor junior team members and collaborate with other teams to resolve customer issues

Required qualifications

• 10+ years of related work experience or equivalent experience
• Experience integrating AI into work processes or decision-making
• Ability to run projects independently and creatively
• Proven success in collaborative environments
• ServiceNow certifications