Principal Customer Success Manager

Job Summary

Managing a portfolio of DX's most commercial customers, the full-time Principal Customer Success Manager will drive engineering transformation through implementation, program success, and renewals in a remote work environment.

Key responsibilities

• Own the full customer lifecycle from implementation to renewal, ensuring program success and product utilization
• Coordinate and lead internal teams to support customer needs, including ProServ, Sales, Support, and Solutions Engineering
• Track key account metrics, identify renewal challenges, and create customer success plans to measure and improve success initiatives

Required qualifications

• 7+ years of experience in customer success management, technical account management, or management consulting within the Enterprise space
• Proven ability to learn and communicate technical topics and products effectively
• Strong ownership skills with the ability to work under pressure and meet deadlines
• Excellent relationship-building skills across all management levels
• Experience influencing and negotiating results through indirect management