Principal Customer Success Manager
Job Summary
Owning a portfolio of 8-10 strategic enterprise customers, the full-time Principal Customer Success Manager will engage with senior technology leadership, drive customer outcomes, and ensure renewal predictability while working in a flexible or remote environment.
Key responsibilities
- Serve as the accountable leader for customer health and success, aligning internal execution to established criteria
- Build trusted advisor relationships with CIOs and CISOs, delivering Executive Business Reviews and guiding decision-making
- Proactively manage account health, identifying risks and developing recovery strategies as necessary
Required qualifications
- 12+ years of experience managing complex enterprise customers within SaaS or platform organizations
- Demonstrated ownership of large, multi-threaded accounts with executive visibility
- Proven track record in driving renewals and long-term customer value
- Strong business and financial acumen with the ability to connect adoption to ROI
- Executive-level communication skills and comfort in high-stakes environments
Complete Job Description
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