Principal Customer Success Manager
Job Summary
Building trusted relationships with C-suite executives, the full-time Principal Customer Success Manager will guide complex enterprise customers in realizing value from their Atlassian solutions through proactive engagement and strategic planning, while working remotely.
Key responsibilities
- Develop trusted advisor relationships with executive-level customers to ensure maximum value from Atlassian solutions
- Guide the creation of Customer Success Plans, including regular check-ins and strategic planning sessions
- Mitigate churn by identifying risks early and collaborating with account teams for effective intervention
Required qualifications
- 8-10+ years of experience in Customer Success or account management with a complex SaaS product portfolio
- Proven experience managing an Enterprise book of business with strategic customer engagements
- Familiarity with Jira and Confluence end-user use cases and configuration trade-offs
- Experience using CRM tools such as Gainsight and Salesforce
- Strong problem-solving skills and a customer-centric mindset
Complete Job Description
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