Principal Customer Success Manager
Job Summary
Overseeing a portfolio of global strategic large law firms, the full-time remote Principal Customer Success Manager will partner with enterprise customers to maximize the value of their subscriptions, focusing on retention, loyalty, and satisfaction across all products and services.
Key Responsibilities
- Manage day-to-day interactions with assigned law firm clients, addressing feedback and ensuring customer retention
- Develop and execute success plans that address client needs and enhance customer satisfaction throughout their journey
- Collaborate with cross-functional teams to implement success programs and advocate for client needs within the organization
Required Qualifications
- 10+ years of experience in Management Consulting, Relationship Management, or Customer Success within a SaaS environment
- Experience managing enterprise-level, high-value strategic customers, including Fortune 500 accounts
- A Bachelor's Degree in Business, Business Administration, Information Management, or equivalent professional experience
- Proven ability to work with and present to C-Suite stakeholders
- Strong organizational and project management skills with a high level of resourcefulness
Complete Job Description
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