Principal Customer Success Manager

Job Summary

Owning a portfolio of the organization's most strategic accounts, the full-time Principal Customer Success Manager will drive long-term value realization, retention, and growth while building executive-level relationships and aligning cross-functionally to address complex customer challenges in a remote setting.

Key Responsibilities

• Manage and strategize for high-value customer accounts, focusing on retention and expansion
• Build and maintain relationships with executive stakeholders, serving as a senior voice of the customer
• Collaborate across teams to resolve complex issues and improve Customer Success programs

Required Qualifications

• 10+ years in Customer Success, account management, or a related customer-facing role
• Strong executive presence and credibility at the C-suite level
• Proven ability to lead cross-functional initiatives without direct authority
• Deep experience in developing and executing long-term account strategies
• Solid understanding of recurring revenue models and service delivery environments