Principal Customer Success Strategist
Job Summary
To drive customer success initiatives, the Principal Customer Success Strategist will design and build the Customer Success portfolio for enterprise customers in a remote, full-time role, focusing on frameworks for engagement, adoption, and measurable outcomes throughout the customer lifecycle.
Key responsibilities
- Design and operationalize the enterprise customer success journey, emphasizing key milestones and value frameworks
- Lead cross-functional transformations and streamline customer adoption processes in collaboration with Customer Success, Product, and Sales teams
- Implement data-driven programs to enhance product adoption, retention, and maturity while developing scalable resources and playbooks
Required qualifications
- 8+ years of experience in strategy, business operations, or management consulting, with a focus on Customer Success
- Proven track record of leading large, cross-functional transformations in matrixed organizations
- Expertise in mapping complex enterprise customer journeys and managing multi-product adoption paths
- Strong strategic and analytical thinking skills, including market research and quantitative modeling
- Experience in building and operationalizing enterprise success frameworks and programs
Complete Job Description
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