Principal Endpoint Support Engineer

Job Summary

As a full-time remote Principal Endpoint Support Engineer, the successful candidate will leverage extensive expertise in endpoint security to advise customers, troubleshoot complex issues, and enhance product integration while serving as the primary technical resource for both the sales engineering and customer success teams.

Key responsibilities

• Serve as the endpoint subject-matter expert, reviewing customer configurations and providing prioritized recommendations based on best practices
• Critique and refine endpoint findings to ensure customers receive relevant and actionable insights
• Troubleshoot integrations between Reach and third-party endpoint products, diagnosing issues and proposing effective solutions

Required qualifications

• 6+ years of hands-on experience with Windows and macOS endpoint agents and security in enterprise environments
• Experience in a senior individual-contributor role such as L3 Support Engineer or Endpoint Engineer
• Demonstrated understanding of endpoint agent behavior, including installation, upgrades, and OS compatibility
• Kernel-level knowledge of Windows and experience with macOS internals
• Strong analytical skills for diagnosing complex system interactions through telemetry and logs