Principal Engineer, Center of Excellence
Job Summary
A company is looking for a Principal Engineer, Center of Excellence.
Key Responsibilities
- Own the technical leadership to enable customer teams across Global Customer Services
- Develop training material to address trends in customer issues and engineer skill gaps
- Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Required Qualifications
- 8+ years of support and networking experience as an SME specializing in SD-WAN and Cloud Connector Technologies
- Expertise in networking, cloud security, and performance management
- Proven effectiveness at collaborating across cross-functional teams
- Experience advising leadership on technical strategy and voice of the customer
- Experience developing new processes or tools to improve troubleshooting efficiency
COMPLETE JOB DESCRIPTION
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Company Overview
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