Principal Engineer - Genesys Cloud CX
Job Summary
To shape the future of enterprise contact center solutions, the full-time Principal Engineer - Genesys Cloud CX will be responsible for the architecture, design, and technical strategy of the Genesys Cloud platform while collaborating remotely with cross-functional teams to ensure operational excellence and compliance.
Key Responsibilities
- Serve as the primary technical authority for the Genesys Cloud CX platform, defining architectures and best practices
- Design, build, and maintain scalable and secure Genesys Cloud CX environments, leading troubleshooting and optimization efforts
- Architect integrations with CRM and other systems, providing technical guidance on API usage and custom applications
Required Qualifications
- 8-12+ years of experience in contact center, cloud, or enterprise platform engineering roles
- Deep hands-on experience with Genesys Cloud CX, including routing, analytics, and digital channels
- Strong understanding of cloud-native architectures and experience with REST APIs and telephony concepts
- Proven experience designing and supporting large-scale contact center environments
- Strong troubleshooting skills in complex distributed systems
Complete Job Description
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