Principal Genesys Cloud Consultant

Job Summary

A company is looking for a Principal Genesys Cloud Professional Services Consultant.

Key Responsibilities

• Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions
• Lead the design and delivery of end-to-end technical solutions, including facilitating workshops and producing technical design documentation
• Analyze complex business and technical challenges to define scalable and effective solution architectures

Required Qualifications

• 5+ years of hands-on experience supporting and optimizing large, multi-site contact center environments
• Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings
• Proven expertise in building routing strategies and IVR workflows using Genesys Architect
• Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
• Deep knowledge of SIP infrastructure, including SIP protocol and load balancing approaches