Principal Genesys Cloud Consultant

Job Summary

A company is looking for a Principal Genesys Cloud Professional Services Consultant.

Key Responsibilities

• Serve as the primary technical point of contact for customers, providing expert consultancy on Genesys Cloud solutions
• Lead the design and delivery of technical solutions, including workshops, requirements gathering, and technical documentation
• Analyze business and technical challenges to define scalable solution architectures and manage contact center deployments

Required Qualifications

• 5+ years of experience supporting and optimizing complex contact center environments
• Experience in designing and implementing Genesys Cloud solutions in enterprise settings
• Proven expertise in building routing strategies and IVR workflows using Genesys Architect
• Experience with CRM integration with the Genesys Cloud environment
• Strong background in infrastructure planning and solution design for high availability and performance