Principal Journey Manager

Job Summary

Focusing on discovery and journey work for next-generation experiences, the full-time remote Principal Journey Manager and Experience Researcher will manage end-to-end customer journeys, collaborate with cross-functional teams, and leverage research insights to drive strategic decision-making.

Key responsibilities

• Creating and maintaining end-to-end customer journeys informed by insights and key metrics
• Collaborating with cross-functional teams to connect insights with user journeys and facilitate strategic recommendations
• Conducting discovery research and employing various research methods to analyze insights for business impact

Required qualifications

• Experience leading the creation of validated customer journeys using diverse internal and external data sources
• Proven ability to update and maintain journeys with new insights and metrics
• Experience partnering with product teams to prioritize strategic focus areas and support execution
• Strong background in facilitating decision-making processes for experience improvement
• Ability to collaborate effectively with design teams to ensure consistent implementation of research findings