Principal Network Support Engineer

Job Summary

As a Principal Network Support Engineer, the full-time remote position focuses on serving as the senior domain authority on network security, advising the field, guiding customers through complex problems, and troubleshooting integrations with third-party security products.

Key responsibilities

• Review customer firewall rule-bases and network policies to provide prioritized recommendations based on best practices
• Troubleshoot and resolve deep engineering-level customer issues, packaging clear diagnoses and proposed fixes for Engineering
• Coach the Sales Engineering team to effectively communicate network findings and defend recommendations to customer security teams

Required qualifications

• 6+ years of hands-on experience with enterprise network security firewalls and traffic analysis
• Expertise in one or more enterprise firewall ecosystems such as Palo Alto, Fortinet, or Cisco
• Strong command of TCP/IP and network protocol internals, with experience in analyzing packet captures and device logs
• Experience with cloud network security, including AWS, Azure, and GCP firewall rules
• BS or MS in Computer Science, Engineering, Networking, or a related technical discipline, or equivalent practical experience