Principal Product Designer

Job Summary

A company is looking for a Principal Product Designer, Servicing.

Key Responsibilities

• Define and evolve the end-to-end servicing design strategy across borrower and agent platforms
• Lead design for repayment workflows, delinquency recovery, and agent tooling
• Conduct research to uncover borrower and agent needs, behaviors, and pain points

Required Qualifications

• 10+ years of experience designing and launching digital products with leadership impact
• Experience crafting strategy for complex, multi-platform service experiences
• Portfolio demonstrating systems thinking and excellent visual and interaction design
• Proficiency in Figma and modern research and usability testing tools
• Proven ability to guide and mentor design talent across teams