Principal Product Designer

Job Summary

Working remotely in a full-time capacity, the Principal Product Designer will focus on designing AI-driven interfaces for autonomous sales conversations, enhancing user understanding and trust in AI systems.

Key responsibilities

• Design the interface for Piper's AI brain, shaping its personality and objection handling capabilities
• Create engaging user experiences for Piper's live chat and video interactions, emphasizing micro-interactions and tone
• Prototype design solutions using AI tools and collaborate closely with engineering and machine learning teams

Required qualifications

• 6+ years of product design experience, including at least 2 years focused on AI or conversational experiences
• Strong understanding of LLM behavior and ability to design for latency and confidence in AI outputs
• Proficiency in AI tooling as an integral part of the design process
• Demonstrated strong visual and interaction design skills
• Experience working directly with engineering and machine learning teams without a handoff culture