Principal Product Manager

Job Summary

A company is looking for a Principal Product Manager to shape the future of autonomous customer service through AI-driven product development.

Key Responsibilities

• Define and drive multi-team product and AI strategy for next-generation AI customer service
• Lead cross-functional initiatives and own product roadmaps from conception to execution
• Conduct customer and market research to gather insights that inform product strategy

Required Qualifications

• 8+ years of product management experience, particularly with AI/ML products
• Deep technical fluency in AI/ML, including understanding of LLMs and related architectures
• Proven track record of managing complex problems and driving them to successful outcomes
• Experience building AI-powered products that deliver measurable customer value
• Strong quantitative skills for data analysis and decision-making