Principal Product Manager

Job Summary

A company is looking for a Principal Product Manager, Customer Experience Technology.

Key Responsibilities

• Define and execute a roadmap for a proactive, AI-first support model
• Lead strategy and implementation of AI agents and self-service tools to enhance customer support
• Design and scale an onboarding framework for new partners while ensuring high-quality listings

Required Qualifications

• 10+ years of product management experience focused on support products or customer experience technology
• Deep expertise with Salesforce and Zendesk, including integrations and configurations
• Proven track record of deploying automated support solutions or AI-driven chatbots at scale
• Strong analytical skills for data-driven recommendations and prioritization
• Experience in online marketplaces or real estate is a plus