Principal Product Manager

Job Summary

Owning the product strategy and execution for Action Fabric, the full-time Principal Product Manager will define customer interaction with ServiceNow's platform, design pricing models, and collaborate with platform and enterprise application teams to enhance the headless customer experience in a flexible or remote work environment.

Key responsibilities

• Define the vision and roadmap for Action Fabric, establishing how agentic platforms invoke the system of action and how consumption is measured and monetized
• Drive consumption economics and pricing calibration by monitoring customer signals and ensuring competitive pricing models
• Build and own the telemetry framework for platform actions, partnering with engineering to optimize customer consumption and value delivery

Required qualifications

• 8-10+ years of product management experience, with at least 2-3 years in platform or integration products at enterprise scale
• Deep experience with consumption-based or usage-based pricing models and financial fluency to engage with finance teams
• Technical fluency with agentic AI, including token consumption and action invocation patterns
• Experience in monetization or platform strategy within a multi-business-unit environment
• Proven ability to communicate effectively and influence VP+ level executives across various functions