Principal Product Manager, AI

Job Summary

A company is looking for a Principal Product Manager for Customer Experience and AI.

Key Responsibilities

• Drive customer happiness by enhancing customer value and engagement
• Deliver measurable customer outcomes by managing retention metrics and prioritizing experiments
• Integrate AI thoughtfully into product experiences and champion AI-assisted product development practices

Required Qualifications

• 8+ years of Product Management experience in SaaS, preferably in SMB
• Experience deploying LLMs in production environments
• Strong metrics-driven approach with the ability to analyze data for decision-making
• Demonstrated customer obsession and willingness to engage with customers directly
• Proven ability to lead and collaborate effectively across teams