Principal Product Owner

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Wed, May 21, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Principal Product Owner - Salesforce Platform.

Key Responsibilities

Define and execute the strategic roadmap for Salesforce Knowledge, aligning with service excellence and automation goals
Drive cross-platform integration of Knowledge with chat support and self-service channels for accurate resolution
Lead the design and delivery of Agentic AI capabilities, ensuring scalable and compliant solutions

Required Qualifications

5+ years of experience in digital product ownership or product management, preferably in a regulated industry
3+ years of experience managing Salesforce Knowledge or CRM platforms in a product capacity
Experience leading AI/ML or conversational AI initiatives within enterprise support platforms
Bachelor's degree in Business, Computer Science, Information Systems, or a related field
Prior experience in the healthcare, benefits, or financial services industries

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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