Principal Product Success Architect

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Feb 27, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Principal Product Success Architect.

Key Responsibilities

Lead strategic HRSD adoption customer engagements to ensure exceptional satisfaction and value realization
Develop and execute innovative implementation strategies to accelerate time-to-value for HRSD products
Act as the primary escalation point for critical customer issues and influence product strategy through customer insights

Required Qualifications

7+ years of experience with the ServiceNow platform, including 5 years in a customer-facing technical role
ServiceNow Certified System Administrator and other relevant certifications are desired
Strong knowledge of the ServiceNow platform and HRSD product line
Proven ability to lead large-scale HRSD initiatives and influence adoption strategies
Familiarity with Agile methodologies and experience working in cross-functional teams

COMPLETE JOB DESCRIPTION

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Job is Expired

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