Principal Product Success Manager

Job Summary

A company is looking for a Principal Product Success Manager.

Key Responsibilities

• Lead strategic Workplace adoption through customer engagements and resolve complex global customer situations
• Develop and execute innovative implementation strategies to reduce time-to-value for Workplace products
• Serve as the primary escalation point for critical customer issues and influence product strategy through partnership with product management

Required Qualifications

• 7+ years of experience with the ServiceNow platform, including 4 years in a technical or techno-functional customer-facing role
• ServiceNow Certified System Administrator and other relevant certifications preferred
• Strong knowledge of the ServiceNow platform and ability to resolve technical issues
• Experience leading large-scale implementation initiatives across global enterprise environments
• Familiarity with Agile methodologies and experience working in cross-functional teams