Principal Product Success Manager

Job Summary

A company is looking for a Principal Product Success Manager - Workplace Product Excellence.

Key Responsibilities

• Lead strategic Workplace adoption through customer engagements and resolution of complex global customer situations
• Develop and execute innovative implementation strategies to accelerate time-to-value for Workplace products
• Partner with product teams to influence product roadmap and lead early adoption efforts for new Workplace product releases

Required Qualifications

• 7+ years of work experience with the ServiceNow platform, including 4 years in a customer-facing role
• ServiceNow Certified System Administrator and other relevant certifications are desired
• Strong knowledge of the ServiceNow platform and experience in large-scale implementation initiatives
• Proven ability to shape strategic programs and influence adoption strategies using customer insights
• Experience in leveraging AI in work processes and decision-making