Principal Program Manager

Job Summary

A company is looking for a Principal Program Manager.

Key Responsibilities

• Define and document customer engagement and response workflows, ensuring clear ownership and SLAs
• Drive cross-functional programs to implement customer response processes and develop success metrics
• Evaluate and integrate tooling to support workflows while establishing feedback loops for continuous improvement

Required Qualifications

• Bachelor's Degree AND 6+ years of experience in engineering, product/technical program management, data analysis, or product development
• 6+ years of experience managing cross-functional and/or cross-team projects
• 4+ years of experience architecting business processes and workflows
• Ability to meet security screening requirements for the role
• Experience in cybersecurity or complex technical product environments is preferred