Principal Service Designer

Job Summary

A company is looking for a Principal Service Designer.

Key Responsibilities

• Define and champion a multi-year experience vision for the integrated financing customer journey
• Execute experience strategy through collaboration with cross-functional teams to deliver service improvements
• Mentor other designers and product managers to enhance the quality and consistency of service design work

Required Qualifications

• 7+ years of experience in service design, design strategy, or related fields
• Proven ability to influence product or business strategy with senior stakeholders
• Strong service design craft, including experience with journey maps and service blueprints
• Experience in complex, cross-functional environments
• Expertise with design and prototyping tools such as Figma or Mural