Principal Service Engineer

Job Summary

A company is looking for a Principal Service Engineer IS, Digital Experience, Virtual.

Key Responsibilities

• Own and operate the Digital Employee Experience (DEX) platform, ensuring a reliable digital experience for caregivers
• Collaborate with various teams to design, scale, and run the DEX platform, transforming endpoint telemetry into actionable insights
• Lead technical standards, mentor engineers, and shape the DEX roadmap to enhance endpoint experience

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation, n-tier solutions, and resilience modeling
• Experience influencing engineering teams and translating requirements into service architecture
• Proficiency in leveraging data and metrics for decision-making and advanced problem solving