Principal Service Engineer

Job Summary

A company is looking for a Principal Service Engineer IS, Digital Experience, Virtual.

Key Responsibilities

• Own and operate the Digital Employee Experience (DEX) platform, ensuring a reliable digital experience for caregivers
• Design, scale, and manage Nexthink to turn endpoint telemetry into actionable insights and automation
• Lead technical standards and mentor engineers while shaping the DEX roadmap and improving service operations

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent experience
• 8 or more years of related experience
• Strong experience in automation, n-tier solutions, and resilience modeling
• Experience in influencing engineering teams and translating requirements into service architecture
• Proficient in leveraging data and metrics for decision-making and advanced problem-solving