Principal Service Engineer

Job Summary

A company is looking for a Principal Service Engineer IS, Digital Experience, Virtual.

Key Responsibilities

• Own and operate the Digital Employee Experience (DEX) platform, ensuring a reliable digital experience for caregivers
• Design, scale, and manage platform architecture, experience scoring, and proactive alerting while optimizing costs
• Lead technical standards, mentor engineers, and shape the DEX roadmap to enhance endpoint experience

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation related to deployment and recovery processes
• Experience with n-tier solutions and resilience modeling
• Proven ability to leverage data and metrics to drive decisions and improvements