Principal Solutions Architect

Job Summary

Seeking a Principal Solutions Architect for a full-time remote position, this role focuses on leading strategic customer engagements, architecting end-to-end solutions, and partnering with senior stakeholders to drive operational transformation using the BigPanda platform.

Key responsibilities

• Lead strategic customer engagements from discovery through implementation, adoption, and value realization
• Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives
• Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements

Required qualifications

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
• Deep knowledge of monitoring, observability, ITSM, and incident response platforms
• Experience leading complex enterprise implementations with multiple stakeholder groups
• Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
• Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery