Principal Strategic Customer Success Manager

Job Summary

Managing high-value accounts, the full-time Principal Strategic Customer Success Account Manager will serve as a trusted advisor, leveraging AI-driven insights to drive value realization, retention, and growth while working remotely.

Key responsibilities

• Act as the primary strategic relationship owner for high-value accounts, addressing complex situations and ensuring customer satisfaction
• Manage customer lifecycle outcomes, including value realization and expansion, by aligning with customer business objectives
• Lead executive-level engagements and cross-functional initiatives to enhance product adoption and mitigate risks for at-risk accounts

Required qualifications

• 10+ years of experience, with at least 8 years in Customer Success or related roles
• Proven experience managing strategic, high-value customer relationships
• Strong business acumen with the ability to utilize data for risk management and growth
• Experience with Salesforce, Gainsight, or similar platforms
• Equivalent experience may be accepted in place of a degree